Terms of service

This website is operated by Cateby. Throughout the site, the terms “we”, “us” and “our” refer to Cateby. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • You may not use our products for any illegal or unauthorized purpose.

  • You must not transmit any worms or viruses or any code of a destructive nature.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.
  • Credit card information is always encrypted during transfer over networks.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current.

  • The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

4. Modifications to the Service and Prices

  • Prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

5. Products and Services

Certain products or services may be available exclusively online through the website.

  • Display & Sizing: We have made every effort to display as accurately as possible the colors and images of our products. However, actual colors may vary slightly due to monitor settings and lighting. Additionally, please allow minor size discrepancies (1-3 cm) in pet apparel and accessories due to manual measurement.
  • Pet Safety & Product Usage Disclaimer: High-quality care for your pets is our priority, but the safety of your pet remains your responsibility. We strongly recommend inspecting all pet toys, collars, harnesses, and gear before each use. Cateby shall not be held liable for any direct or indirect injury, illness, or harm caused to pets or humans resulting from the misuse, chewing, ingestion, or wear-and-tear of our products.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

 

7. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. User Comments and Feedback

If you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall Cateby, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service.

12. Contact Information

Questions about the Terms of Service should be sent to us at support@cateby.com.