Shipping policy

At Cateby, we believe that premium pet care should know no borders.

We partner with reliable regional logistics hubs to ensure that your orders are processed efficiently and delivered straight to your doorstep.

1. 14-Day Delivery Commitment

We understand you're excited to receive your order. That’s why we aim for a total estimated delivery time from 8 to 14 days (including order process and shipping times) for our orders.

Our order cut-off time is 4 P.M (Hong Kong Standard Time). If your order is made after this date, it will be fulfilled in the next day.

2. Order Processing (1-3 Days)

Every Cateby product undergoes a rigorous quality check in Hong Kong before it is packed.

Speedy Fulfillment: Orders are processed, quality-checked, and handed over to our couriers within 1 to 3 days (Mon to Sun).
Tracking Notification: As soon as your package is dispatched, you will receive a confirmation email containing your Tracking ID and a Tracking link so you can follow its journey.

3. Shipping Times (7-11 Days)

By using premium shipping lines, we bypass the usual delays associated with standard postal services. All orders will be shipped from Hong Kong.

Estimated Delivery: Once dispatched, most orders arrive within 7 to 11 days (Mon to Sun).

4. Shipping Cost

At Cateby, we are pleased to offer Complimentary Standard Shipping on all orders, with no minimum purchase required.

Shipping Fee: $0.00 (Free Standard Shipping)

5. Real-Time Order Tracking

For shipping status, you can check our page "Track your order"
The tracking number is contained in the order confirmation email.
If the tracking number is missing, please log in to your account to locate it.

If you have any questions or concerns, please do not hesitate to contact us. We would love to hear from you.

Status Updates: Please allow 24-48 hours after receiving your tracking number for the system to activate and show the initial movement.

6. Address Accuracy & Modifications

To guarantee shipment, please assure that your shipping address is valid.

Please double-check your shipping details at checkout.
If you notice an error, contact us immediately at support@cateby.com. Once an order has been processed by the carrier, we are unfortunately unable to redirect it.

7. Delivery Guarantee

We always do our best to ensure that your order will be delivered on time. However, occasional delays can occur due to customs inspections or local logistics peaks. At that time, we will try to find the best way to solve, so please be patient. We will notify your when there is any update.

Support: If your package hasn't arrived within 14 days, please reach out to us. We will work directly with the courier to prioritize your delivery or provide a solution.

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